1. Rates and conditions. The rates and conditions quoted in our documentation are subject to change without notice. However, we will not alter the rates or conditions applicable to your rental once your booking is confirmed. All prices are quoted and paid in Chilean pesos. In addition to the daily rate, Chilean VAT applies which is 19%.
2. Definitions. «This Agreement» means the Rental Agreement and these Terms and Conditions.’ «Customer» means the person or persons designated as the lessee. «Rental Period» means the rental period or any agreed variation thereof and any additional period during which the campervan is in the Customer’s possession or control. «campervan» means the Vehicle rented by the Customer and includes tires, tools, accessories, camping utensils, and all other additional rental equipment, documents, or items related to the Vehicle and any replacement or replacement Vehicle that may be provided.
3. Rental duration
3.1. Rental days are calculated on the basis of calendar days. When calculating the number of days the campervan is rented; The pick-up day is counted as the first day of the rental, regardless of the pick-up time.
3.2. The day of return of the campervan is counted as the last day of the rental, regardless of the delivery time.
3.3. The minimum rental period is 18 days, pick-up and drop-off is the same. The minimum rental period is 21 days, pick-up and drop-off is different.
3.4. Late pick-up or early return of the campervan does not entitle the Customer to any refund of the unused portion of the rental.
4. Delivery and return of the campervan
4.1. The Client acknowledges having received the campervan in clean condition.
4.2. The customer must agree via Whatsapp two days in advance the time of delivery and return of the camper, with the managers of Soulvans in Punta Arenas and Puerto Montt. Otherwise, Soulvans will tell the customer the delivery or return schedule.
4.3. The Customer will return the campervan in clean condition, at the time and place set out in the Rental Agreement. Failure to comply with these requirements will result in additional charges.
4.4. The fuel level must be equal to the reception level of the campervan. There is no refund for unused fuel.
5. Hours of Operation: Puerto Montt and Punta Arenas open from Monday to Saturday, from 9:00 a.m. to 6:00 p.m. Santiago open Monday to Sunday 9:00 a.m. to 7:00 p.m., Sunday 2:00 p.m. The Customer must contact the managers of Soulvans Puerto Montt and Soulvans Punta Arenas 2 days in advance to arrange the delivery and return time. The delivery time is indicated by the delivery zone coordinator according to your time availability. Contact number and name of the area managers in the quotation delivered to the Client Branches are closed on Christmas Day (December 25th) and New Year’s Day (January 1st). A surcharge of $50,000CLP will be applied to all rentals that pick up and/or return on the following national holidays: Easter Monday (April 1st); Labor Day (May 1); Glories of the Navy (May 21); Chilean Independence Day (September 18, 19, 20). All campervans must be picked up and returned at a Soulvans branch. In the event of a camper failure or other unexpected problem, the Customer must take the campervan to the branch, otherwise Soulvans will use the refundable deposit to cover the cost of transportation to the branch.